Refund & Cancellation Policy

1. Cancelling future renewals

You may cancel future Prompt Psychology monthly renewals through the membership-management facility linked from your account. There is no early-cancellation fee on the monthly plan.

Where cancellation is scheduled for the end of a paid billing period, paid access normally continues until that period ends. Module 1 and your saved learning history remain with your account after paid access ends.

2. Immediate digital access

At first checkout you are asked to request immediate supply of the paid digital course and acknowledge the effect that immediate digital-content supply can have on the statutory cooling-off right for content already supplied. This is separate from your ability to stop future monthly renewals.

Your consent and policy version are recorded against the Stripe Checkout Session, and a downloadable contract confirmation is provided after the first successful payment.

3. Voluntary first-payment guarantee

Prompt Psychology separately offers a voluntary change-of-mind refund for the first subscription payment if requested within 14 calendar days and all of the following remain true:

• You have viewed less than 20% of paid Modules 2–10. Those modules contain 72 sections, so no more than 14 paid sections may have been viewed.
• You have not attempted a graded checkpoint in Modules 2–10 after the subscription started.
• The request is made from the email address used for the Prompt Psychology account within the voluntary guarantee period.

Activity in free Module 1 does not count towards this usage limit. If the voluntary conditions are exceeded, a change-of-mind refund may be declined. Statutory remedies remain unaffected.

4. Renewal payments

A monthly renewal that has already been successfully charged is not automatically refundable merely because the service was not used during that billing period. Cancel before the next renewal if you do not want another monthly charge.

If you believe a renewal was taken after a valid cancellation, was duplicated, was for the wrong amount, or otherwise does not match your agreement, contact support so it can be investigated and corrected.

5. Technical access failures

A refund may be appropriate where a payment has been successfully taken but Prompt Psychology cannot provide the paid access covered by that payment and we cannot restore access within 5 working days after the problem is reported.

This does not limit any statutory remedy that applies where digital content is faulty, not as described or not supplied as agreed.

6. How to request a refund

Email support@promptpsychology.com from the address used for your Prompt Psychology account. Include the approximate payment date and the reason for the request. Do not send card details by email.

Where relevant, paid-course usage and graded-attempt records may be checked against the account. Approved refunds are returned through Stripe to the original payment method. Bank or payment-provider processing time can vary.

7. Effect of a refund

If a subscription payment is fully refunded and there is no other paid period remaining, paid Modules 2–10 and Live Teacher access may end. Module 1 and saved learning records remain available subject to the account and Privacy Policy.

8. Consumer rights

Nothing in this policy removes rights that cannot lawfully be excluded. In particular, separate remedies may apply where digital content is faulty, not as described, not supplied as agreed or otherwise fails to meet statutory requirements.

9. Trader details

Damian Gozzett trading as DGDigital
Prompt Psychology is a service of DGDigital.
Brighton & Hove, United Kingdom
support@promptpsychology.com